Hospital Policies

All Pets Must Be Securely Restrained

  • For the safety of your pet and all of our patients, clients, and staff, we ask that you keep your pet on a leash or in a carrier at all times while in the lobby, waiting area and parking lot.

All Pets Must Be Current On Vaccinations

  • Patients are required to be kept up to date on core vaccines such as Distemper/Parvo and Rabies. If you are unsure of your pet’s vaccine status, please ask a staff member for assistance. For your convenience, we will send you a reminder when your pet’s vaccines are nearing their due date via text message, e-mail or postcard.

Payment Is Due At Time Of Service

  • All charges are due upon check-out. For your convenience, we accept Cash, Check, American Express, Discover, Mastercard, Visa and Care Credit.
  • If you are facing an unexpected veterinary expense in an emergency situation and are unable to pay in full at the time of service, please let a staff member know prior to check-out.
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